Salesforce | trendcomsoftware

AnyDesk Integration
for Salesforce®

Speed up case resolution with AnyDesk

Experience fast and secure troubleshooting through link invitations, direct and indirect connections, file transfer, chat, remote collaboration, and more.

Customer’s inquiries can now be solved faster and
more efficiently thanks to the AnyDesk integration with ®.

User-centric

Simplify support for customers. All they need to do is click the invitation link and join the session, making it easy for them to get assistance.

Scheduled sessions

Organize your workflow by scheduling sessions for each case in advance, ensuring a more efficient approach to handling requests.

Benefits for agents

Advance reporting

Download your session history from the Salesforce® platform to keep track of all your sessions and compile any reports you might need.

No user training needed

Simply send the invitation link to the customer, and start the session instantly, with no previous setup needed from either side.

No more blind troubleshooting

Connect to the customer, see their screen and control their device to fix the issue from their side. Have as many connections as needed until the case is solved.

Organize your work

Choose you favorite tool for working on the customer inquiries. Access the session requests from your Salesforce® service console or directly from the AnyDesk client.

Customers have complete control over the session. The connection starts only after the user's acceptance and can be ended anytime by either of the sides. They can chose between screen sharing, full access or customized permissions to their device.